Frequently Asked Questions

What Shipping Methods Are Available?
Fitness mart deliver across all of Bangladesh through our own delivery team and trusted courier partners. Orders within Dhaka are delivered directly by our team, while orders outside Dhaka are shipped through reliable courier services to ensure your equipment arrives safely.

How Long Will It Take to Get My Package?
Delivery time depends on your location and the size of the product. Orders within Dhaka are usually delivered within [1–2 business days], and orders outside Dhaka within [1–3 business days]. Large items such as treadmills, multi-gyms, and commercial equipment may need extra time for delivery and installation scheduling.

How Do I Track My Order?
Once your order is confirmed and shipped, our team will share tracking updates with you directly by phone. You can also call us anytime at +88 01717600735 or +88 01935330055 for a live update on your order status.

How Do I Place an Order?
Browse our website, choose the product you need, and click “Add to Cart” or “Buy Now.” At checkout, confirm your delivery details and select your preferred payment option. If you’d rather order over the phone or WhatsApp, our team is happy to help you place it directly.

Do I Need an Account to Place an Order?
No, you can check out as a guest. Creating a free account is optional, but it lets you track your order history, save your delivery details for next time, and get updates on new arrivals and offers.

What Payment Methods Do You Accept?
We accept secure online payments through SSLCommerz — including cards, mobile banking (bKash, Nagad, Rocket), and internet banking. [Cash on Delivery available in select areas — confirm/remove as applicable.]

Do Your Products Come With a Warranty?
Most of our fitness and gym equipment comes with a manufacturer warranty that varies by brand and product — commonly 1 year on parts and up to 5 years on service coverage. Exact warranty details are listed on each individual product page.

What Is Your Return & Refund Policy?
Please see our full Refund and Returns Policy page for complete details on eligibility and process.

Do You Offer Gym Setup and Sports Court Construction?
Yes. Beyond individual equipment, we also design and set up complete home and commercial gyms, along with sports court construction — tennis, badminton, basketball, and futsal — for gyms, hotels, schools, and institutions across Bangladesh.

How Should I Contact You if I Have Any Queries?
Our support team is available at:
📞 +88 01717600735 / +88 01935330055
📧 [email protected]
📍 190/A Bir Uttam Mir Shawkat Sarak, Tejgaon–Gulshan Link Road, Dhaka 1208
You can also reach us on Facebook, Instagram, or WhatsApp.