Last updated: 1st January 2024
Thank you for choosing fitnessmart.com.bd! We aim to provide a convenient and reliable shopping experience for our customers. Please review our shipping and delivery policies before making a purchase.
1. Delivery Timeframes
a. Inside Dhaka: Orders placed for delivery within Dhaka will typically be delivered within 2-5 business days (depending on product weights as we also provide heavy gym machinery) from the date of order confirmation.
b. Outside Dhaka: For deliveries outside Dhaka, we strive to deliver your order within 5-10 business days (depending on product weights as we also provide heavy gym machinery) from the date of order confirmation.
Please consider and count the announced deadline as working days. Delivery time is normal stock availability and may vary depending on the situation. Includes political unrest, political events, national/public holidays, etc.
2. Order Processing
a. Order Confirmation: After placing an order, you will receive an email confirmation. This email confirms that we have received your order but does not guarantee its acceptance.
b. Processing Time: Order processing begins once payment is confirmed. Please note that orders are processed during regular business hours, Monday to Friday.
3. Shipping Methods
We utilize trusted courier services for our deliveries to ensure the safe and timely arrival of your products. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
4. Shipping Charges
Home delivery charges within Dhaka and outside Dhaka Full courier charges of the delivered product shall be borne by the buyer. Free shipping may be available for orders meeting specified criteria, and this information will be displayed at checkout.
5. Tracking Your Order
Once your order has been shipped, you can track its status using the provided tracking information. If you encounter any issues with tracking or have questions about your delivery, please contact our customer service team at [email protected] or directly call us.
6. Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delayed or undelivered packages due to incorrect addresses.
7. Delivery Delays
While we strive to meet the specified delivery timeframes, unforeseen circumstances such as weather conditions or logistical issues may cause delays. We appreciate your understanding in such situations.
8. International Shipping
At this time, we only offer shipping within Bangladesh. We do not provide international shipping services.
9. Contact Us for Assistance
If you have any questions or concerns regarding shipping and delivery, please reach out to our customer service team at [email protected] or directly call us. We are here to assist you.
10. Changes to Shipping & Delivery Policy
We reserve the right to update, modify, or change any part of this Shipping & Delivery policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.
Thank you for shopping at fitnessmart.com.bd. We appreciate your trust in our products and services.
